How are shipping costs calculated?
Shipping costs are calculated based on the total amount of your order, except for the Mattress & Base** which have separate shipping costs associated with them:
| Min |
Max |
Zone 1 |
Zone 2 |
Zone 3 |
Zone 4 |
Zone 5 |
| 1,00 € |
100,99 € |
13,99 € |
14,99 € |
17,99 € |
43,99 € |
71,75 € |
| 101,00 € |
300,99 € |
15,99 € |
19,99 € |
27,99 € |
49,99 € |
95,67 € |
| 301,00 € |
500,99 € |
24,99 € |
37,99 € |
39,99 € |
69,99 € |
119,59 € |
| 501,00 € |
1.000,99 € |
34,99 € |
39,99 € |
44,99 € |
79,99 € |
131,55 € |
| 1.001,00 € |
9.999,00 € |
49,99 € |
59,99 € |
69,99 € |
119,99 € |
155,47 € |
| Zone: 1 |
France(FR)
, Monaco(MC)
|
| Zone: 2 |
Belgium(BE)
, Germany(DE)
, United kingdom(GB)
, Luxembourg(LU)
, Netherlands(NL)
, United kingdom(UK)
|
| Zone: 3 |
Austria(AT)
, Spain(ES)
, Ireland(IE)
, Italy(IT)
, Nothern ireland(NB)
, Portugal(PT)
|
| Zone: 4 |
Bulgaria(BG)
, Czech republic(CZ)
, Denmark(DK)
, Hungary(HU)
, Poland(PL)
, Romania(RO)
, Sweden(SE)
, Slovenia(SI)
, Slovakia(SK)
|
Charges may apply for deliveries to isles (e.g. Isle of Ré, Canary Islands, Balearic islands,...).
**
Mattress & Base:
Please call for detailed shipping costs for the mattress & base. The shipping costs for this item are additional and will vary based on delivery destination. The rates above are not reflective of those for the mattress & base.
What is your return policy?
Items are accepted for credit or exchange if returned in new/saleable condition within 30 days of purchase. A refund or exchange will be made as requested by the purchaser. For your protection, credit card information used to make your purchase is not retained in our system. Please contact us with this information if a credit is due to your account.
Are there any items that are non-returnable?
Beds, pillows and opened bedding are not accepted for returns or exchange. Used bedding is not returnable.
How can I return an item?
Please ship your returned item by insured, traceable mail. This service is offered by USPS, UPS, FedEx and other carriers. We will need to contact you for your credit card information if a credit or additional charge is required. Please include a note with your address and daytime phone number along with your instructions and a copy of your sales receipt or packing slip, and send to:
Sheraton® at Home
Attn: Returns
74, rue de la Belle Etoile
Paris Nord 2
BP 52379
95942 – ROISSY CDG CEDEX
What countries do you ship to?
We currently offer shipping to most International destinations.
How are shipping costs calculated?
Shipping costs are calculated based on the total amount of your order, except for the Mattress & Base Spring which have separate shipping costs associated with them. Please contact Customer Service toll free +800 525 00 525 or +33 1 41 51 51 57 for a quote.
Please note that due to legal restrictions, we can not ship to Iran and Yemen.
What is the difference between your global sites?
Sheraton at Home™ has locations in the United States & Europe to better serve our guests. The global sites are separate shopping sites. Product selections and sizes will vary on the global sites and are shown in local currency.
All duties and taxes are the responsibility of the recipient and will be assessed upon delivery.
Please note that all prices listed on this site are listed in Euros.