Who makes the bed? How long does it take? How do I order? Why is it special?
Can I purchase it in a retail store?
The bed is manufactured exclusively for Sheraton and is only available for purchase through this catalog.
Each bed is sold as a mattress and box spring unit and is made to order. Beds take approximately six to eight weeks for delivery.
To place an order, please call toll free at +800 525 00 525 or direct +33 (0)1 41 51 51 57 Monday through Friday 8am-8pm CET.
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How do I place an order?
To place an order using the Sheraton online store you must add the items you wish to purchase to your shopping cart.
You can use our product navigation or search for items to add to your cart. Once you have added all the items you wish to order,
you can begin the check out process by clicking on the Shopping Cart link near the top of the page and clicking on the 'check out'
button from the shopping cart.
The Check Out process is a simple 3 step process.
Step 1: User Information
This is where you enter your billing information, shipping information, communication preferences, select if you would like to
view your order status online and select your shipping delivery options.
Step 2: Review Information and Payment Information
This is where you get to review your order and make any changes. You will have the opportunity to edit your shopping cart, edit
your billing and or shipping information, change your shipping delivery options, enter a gift card message and lastly enter your
payment information.
Step 3: Order Confirmation
If your order was successfully processed you will receive an order confirmation on screen. You will also receive an email confirmation
of your order.
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How do I use the shopping cart?
The shopping cart is where all of the items you wish to purchase will be placed after you click on the
'add to cart' button on an item page. There are several actions you can perform on this page.
Updating quantities:
If you need to change the quantity for an item in your cart, select the number in the quantity text field and type in the new desired quantity.
Click on the 'update cart' link to have your changes saved.
Removing items:
To remove an item you can either click on the 'delete' link for that item or you can change the quantity to zero (0) and press the
'update cart' link.
Checking Out:
Once you're ready to begin placing your order press the 'check out' button to begin the check out process. You will have a chance to edit
your shopping cart before checking out again on Step Two of the check out process.
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How are shipping costs calculated?
EUROPE
Shipping costs are calculated based on the total amount of your order, except for the Mattress & Box Spring** which have separate shipping costs associated with them:
| Min |
Max |
Zone1 |
Zone2 |
Zone3 |
Zone4 |
| 1,00 € |
100,00 € |
12,00 € |
18,00 € |
23,00 € |
50,00 € |
| 101,00 € |
200,00 € |
15,00 € |
22,00 € |
27,00 € |
56,00 € |
| 201,00 € |
300,00 € |
18,00 € |
27,00 € |
32,00 € |
62,00 € |
| 301,00 € |
400,00 € |
23,00 € |
32,00 € |
38,00 € |
73,00 € |
| 401,00 € |
500,00 € |
30,00 € |
40,00 € |
45,00 € |
84,00 € |
| 501,00 € |
1.000,00 € |
40,00 € |
50,00 € |
55,00 € |
95,00 € |
| 1.001,00 € |
5.000,00 € |
60,00 € |
70,00 € |
80,00 € |
120,00 € |
| Zone: 1 |
Belgium(BE), Germany(DE), France(FR), United Kingdom(GB), Luxembourg(LU), Monaco(MC), Netherlands(NL)
|
| Zone: 2 |
Austria(AT), Denmark(DK), Spain(ES), Italy(IT), Nothern Ireland(NB), Poland(PL)
|
| Zone: 3 |
Czech Republic(CZ), Greece(GR), Hungary(HU), Ireland(IE), Lithuania(LT), Latvia(LV), Portugal(PT), Sweden(SE), Slovenia(SI), Slovakia(SK)
|
| Zone: 4 |
Cyprus(CY), Estonia(EE), Malta(MT)
|
| | *If your shipping zone is not listed please call toll free at +800 525 00 525 or direct +33 (0)1 41 51 51 57 Monday through Friday 8am-8pm CET for shipping rates.
|
| ** Mattress & Box Spring: |
|
| The shipping costs for this item are additional and will be based on the country of delivery: Austria, Belgium, France, Germany, Ireland, Italy, Luxembourg, Netherlands, Spain, Switzerland and United Kingdom. For other country, please contact Customer Service toll free +800 525 00 525 or +33 1 41 51 51 57 for a quote. |
MIDDLE EAST & AFRICA
Shipping costs are calculated based on the total amount of your order, except for the Mattress & Box Spring which have separate shipping costs associated with them. Please contact Customer Service toll free +800 525 00 525 or +33 1 41 51 51 57 for a quote.
Please note that due to legal restrictions, we can not ship to Iran and Yemen.
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How do I finalize my order?
To finalize your order you must complete the three-step check out process. At Step Two you will have the
opportunity to review your order and make any necessary changes. You will then enter your payment information using up to two
credit cards to make your purchase and press the 'complete order' button. Your credit card will be authorized and upon a successful
transaction your order will be completed.
You will receive an on-screen order receipt and confirmation as well as an email confirmation.
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Who is responsible for International duties and taxes?
All duties and taxes are the responsibility of the recipient and will be assessed upon delivery.
Please note that all prices listed on this site are listed in Euros.
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What is your return policy?
Items are accepted for credit or exchange if returned in new/saleable condition within 30 days of purchase.
A refund or exchange will be made to the purchaser upon request. Please note that beds, pillows and opened bedding are not returnable.
For items being sent to our Returns department, please be sure to ship your item by insured, traceable mail.
This service is offered by USPS, UPS, FedEx and other carriers. Please include a note with your address and daytime phone number along
with your instructions and a copy of your sales receipt or packing slip, and send to:
Sheraton - Hotels at Home
Attn: Returns
74, rue de la Belle Etoile
Paris Nord 2
BP 52379
95942 – ROISSY CDG CEDEX
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